Emergency Numbers In France

EMERGENCY NUMBERS

18: Emergencies: This number connects to the fire brigade (Sapeurs Pompiers) but they also deal with medical emergencies and should be the first port of call in life-threatening situations

15: Samu (for other urgent medical call-outs)

17: Police / Gendarmes

112: Universal European Emergency Services number - works from all phones including mobiles

114: Emergency calls (hearing assisted)

115: Emergency Shelter

119: Reporting child abuse

196: Sea and lake rescue

197: Terror/kidnapping hotline

01 40 05 48 48: Anti-poison centre

09 726 750 + your department number e.g. 87 for the Haute Vienne: Gas & electricity emergencies

3237: (0.35/min) Outside hours GP and pharmacy information (also available on www.3237.fr)

 IF IN DOUBT THERE IS ALWAYS 112

TELECOMS / UTILITIES

ORANGE: To report a fault online: www.1013.fr -  English-speaking helpline: 09 69 36 39 00

SFR: 1023 (+ 33 6 10 00 10 23 from outside France)

FREE: 1044

BOUYGUES: 3106

EDF: 24-hour breakdown line: 09 726 750 + your department number (eg 87 for the Haute Vienne)

Gas & electricity emergencies: Helpline in English: +33 (0) 5 62 16 49 08 –

Email: simpleenergywithedf@edf.fr

Gas leaks: 01 43 35 40 87

OFFICIAL AGENCIES

CPAM (state healthcare): www.ameli.fr

English-speaking helpline: 08 11 36 36 46 Calling hours: Mon-Fri:  8h30 - 17h30

URSSAF: 3957 + department number

CLEISS: Social security advice when moving between countries: 01 45 26 33 41

- Monday, Wednesday and Friday: 9h00 - 12h30

- Tuesday & Thursday: 14h00 - 17h00

Some advisers speak English.

EMBASSIES

British Embassy (Paris) 01 44 51 31 00

UK passport advice + 44 (0) 300 222 0000

(calls cost up to 12p/min from a UK landline - see French operators for exact cost)

Monday - Friday: 8:00 - 20:00  -  Weekends: 9:00 - 17:30

Irish, Paris: 01 44 17 67 00

US, Paris: 01 43 12 22 22

Canadian, Paris: 01 44 43 29 00

Australian, Paris: 01 40 59 33 00

NZ, Paris: 01 45 01 43 43

South African, Paris: 01 53 59 23 23

OTHER HELP IN ENGLISH

Counselling in France: for a qualified therapist near you or counselling over the telephone;

www.counsellinginfrance.com

Alcoholics Anonymous: regular meetings are held (some are in English) across the country.

For a list of local English-language groups see: www.alcoholics-anonymous.eu

SOS Help: similar to the Samaritans, listeners who are professionally trained; Tel 01 46 21 46 46 

(open 3pm-11pm daily); www.soshelpline.org

CANCER SUPPORT FRANCE: for advice and someone to talk to. Tel: 0800 240 200 or email

helpline@cancersupportfrance.org

English Speaking Cancer Association (Geneva-based): offering cancer support in Geneva, Vaud and French border areas. Tel: +41 (0) 22 791 63 05 or email info@cancersupport.ch or www.cancersupport.ch

Soldiers, Sailors, Airmen and Families Association Forces (SSAFA): 0800 731 4880.

Email: france@ssafa.org.uk

Elizabeth Finn fund: help for Britons and Irish people facing hardship, including for residents of France. See www.turn2us.org.uk

BEREAVEMENT SUPPORT NETWORK: for those grieving for a loved one and needing to talk.

Tel: 04 94 84 64 89 / 06 32 35 31 24 or email info@bsnvar.org - 7:00 - 23:00

THE BRITISH CHARITABLE FUND: provides financial help to British residents in France.

Tel: 01 47 59 07 69 - 10:00 - 17:00 - britishcharitablefund@orange.fr

Alzheimer – English help group at France Alzheimer: 0800 97 20 97 - www.francealzheimer.org